Privacy Policy

This Privacy Policy explains how Alteration Artisan processes personal data for tailoring, alteration, remodelling, and upcycling services offered through wordrayelevator.click. It applies to inquiries, consultations, workshop visits, project handling, and related communications.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Processing purpose

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare project scopes and quotes, manage approvals, carry out alteration or remodelling work, arrange collection, process payments, maintain records, and operate the website. We also use limited data to improve service administration, manage customer communications, and meet legal or accounting obligations.

Processing is tied to project handling, communication, and website operation.

Sharing partners

Service Providers and Partners

We may share data with payment processors, communication tools, website hosting providers, and other operational service providers that help us run the business. Where a project requires outside assistance, such as payment handling or technical support, those parties are expected to use the data only for the agreed purpose.

Service providers receive only the information needed to perform their assigned tasks.

Legal basis

Legal Disclosure

We may disclose personal data where required to comply with law, a valid legal process, or a lawful request from a public authority. We may also share information when needed to establish, exercise, or defend legal claims.

Legal disclosures are limited to what is necessary in the circumstances.

Email contact

contact@wordrayelevator.click

Telephone contact

+84 915 037 218

Postal address

Số 243, Phố Tôn Đức Thắng, An Đồng, Haiphong, Haiphong, 04421

Privacy contact

Use the contact details below for privacy questions, data requests, or concerns about this policy.

Your Rights

You may request access to your personal data, correction of inaccurate information, or deletion where the data is no longer needed or where the law allows. You may also object to certain processing or ask for a review of how a request has been handled.

Available rights may vary depending on the nature of the request and applicable law.

How to Make a Request

To protect privacy, we may ask for information needed to verify your identity before acting on a request. Some requests may be limited where retention is required for legal, accounting, or operational reasons.

Requests are handled after we confirm identity and the scope of the information sought.

Data Retention

We keep personal data only for as long as needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal obligations. When data is no longer needed, we delete it or anonymize it where practical.

Retention depends on the purpose of the record and any legal or accounting requirement.

Policy Updates

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.

We review this policy when our practices or legal obligations change.

Data category

Data We Collect

We may collect contact details, project details, garment measurements, fitting notes, order history, payment-related records, communication content, and any materials or images you choose to provide for assessment. Where relevant, we also process information about preferred alterations, redesign concepts, collection arrangements, and customer-supplied materials reviewed during the project.

The categories collected depend on the inquiry, booking, or workshop interaction involved.

Collection source

How We Collect Data

We receive data when you submit an inquiry, book a consultation, visit the workshop, communicate by phone or email, or provide garments and materials for review. We may also collect limited technical information from your device or browser, such as basic usage data and cookie-related identifiers, when you use the website.

Most information comes directly from the customer, with some technical data generated by the website.

Cookie category

Types of Cookies

We may use essential cookies to support site operation, preference cookies to remember settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and the settings of your browser.

Cookie use is limited to operational and analytical purposes appropriate to a small service website.

User control

Cookie Controls

You can usually control cookies through your browser settings and, where available, by adjusting site preferences. Blocking some cookies may affect basic website functions, form handling, or the ability to remember your choices between visits.

Browser settings can be used to limit or remove non-essential cookies.